Warranty

At hej hej we stand for high-quality products. If there is an unexpected problem with your CUBE ice cream machine, please make use of your warranty. Do you have a complaint about the ingredients? Then we will of course solve that with you.

How long does my CUBE ice cream machine have a warranty?

The CUBE ice cream machine comes with a 24-month warranty.

Who will repair my CUBE ice cream machine?

We can usually easily repair the machine in our own hej hej service center. If the repair is more complicated, hej hej will send the machine to the supplier in Italy.

Can I also have my CUBE ice machine repaired outside the warranty period?

Of course. You have to pay for this. We examine your product and make a quote. Based on this, you can choose whether you want to have it repaired or not.

Is repair of my CUBE ice machine always free?

If your CUBE ice cream maker breaks down within the warranty period and it is a manufacturing defect, the repair is completely free. Even if the defect is your own fault, we can help you with the repair. You have to pay for this. We cannot indicate in advance how high the costs will be. We first examine your CUBE ice maker, provide a quote and wait for your decision before we begin the repair.

I have a complaint about another order. Where can I go?

Oops, we don't like to hear that. Please contact us so that we can find a suitable solution together.